Returns & Exchanges Policy

We want you to love your purchase. If something isn’t right, you can return or exchange your item by following the guidelines below.

1) Return Period

• Returns and exchanges are accepted within 14 days of delivery.
• Please contact us before sending any item back to receive instructions and a return label.

2) Condition of the Item

• Items must be unused, undamaged, and in original condition.
• All original packaging (branded box, protective foam, inserts, accessories) must be fully intact.
• Returns without the original box/protective materials may be refused for safety and resale reasons.

Important: Our packaging is engineered to protect delicate items in transit. Without it, we can’t guarantee a safe return and a refund may be refused.

3) Return Shipping

• Returns can only be made using our designated shipping carrier.
• Contact us to obtain your return authorization and prepaid label (where applicable).
• Unauthorized returns may be rejected or delayed.

Return Shipping Costs

• If the return is due to our error (wrong or damaged item), we cover the return shipping in full.
• For all other reasons (e.g., change of mind), the return shipping fee will be deducted from your refund.

4) Refunds

• Once the return arrives and passes inspection, refunds are issued within 5–7 business days to the original payment method.
• Original shipping fees are non-refundable, unless the return is due to our mistake.

5) Exchanges

• Contact us within 14 days to request an exchange.
• Exchanges are processed like returns: once we receive and approve the original item, we ship the replacement.
• If there is a price difference, we’ll refund or charge the balance accordingly.

6) Non-Returnable Items

• Customized or personalized products.
• Items that are used, damaged, or missing original packaging.
• Products returned after 14 days from delivery.

7) How to Start a Return or Exchange

1. Contact us within 14 days of delivery (see details below).
2. Provide your order number, photos of the item/packaging, and the reason for return/exchange.
3. We’ll send you authorization, a return label, and packing instructions.
4. Pack the item securely in its original packaging and hand it to the designated courier.
5. After inspection, we’ll process your refund or exchange.

8) Need Help?

We’re here to help ensure a smooth, hassle-free experience.

Last updated: September 10, 2025