At OBJEVA, we value our customers and want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 14-day return policy from the date of delivery.

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1. Returns

• You may return an item within 14 days of receiving it.

• To be eligible for a return, the item must be:

  • Unused, in the same condition you received it, and undamaged.

  • Returned in its original packaging with all accessories and documentation.

• Certain products such as customized or personalized items are non-returnable unless they arrive damaged or defective.

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2. Return Process

1. Contact Us:
   Email us at info@objeva.com with your order number and reason for return to initiate the process.

2. Approval & Instructions:
   We will review your request and provide detailed return instructions, including the return shipping address.

3. Shipping the Item Back:

   • The buyer is responsible for return shipping costs unless the return is due to a damaged or incorrect item.

   • We strongly recommend using a trackable shipping service to ensure the safe return of your product.

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3. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, a refund will be issued to your original payment method within 5-10 business days.

• Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

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4. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging.

• We will arrange for a replacement or a full refund, including shipping costs.

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5. Exchanges

• We currently do not offer direct exchanges.

• If you wish to exchange an item, please return it for a refund and place a new order.

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6. Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order sculptures

• Gift cards

• Items not in their original condition or missing parts due to customer mishandling

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Contact Us

For any questions about returns or refunds, please contact us:
📧 info@objeva.com

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Summary:

• 14-day return period from delivery date.

• Items must be unused and in original packaging.

• Refunds processed within 5-10 business days after inspection.

• Damaged/incorrect items qualify for free return shipping and full refunds.