Shipping Policy

At OBJEVA, we are committed to delivering your order quickly and safely to your doorstep, no matter where you are in the world. We work exclusively with trusted carriers like UPS and FedEx, offering International Priority shipping to ensure fast, secure, and reliable delivery.

See how your order travels: our interactive shipping journey →

Where your order ships from

OBJEVA LTD is registered in London, United Kingdom. Our pieces are dispatched from our warehouse in Türkiye and from our partner warehouse in Germany (EU). Pieces stocked in Germany are marked “Delivery Europe 1–3 days” on the product page. Every order is shipped with tracking by UPS or FedEx.

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Made to Order pieces (marked on the product page) are crafted for you within 4 weeks, then dispatched.
• You will receive an email confirmation with tracking details once your order has been shipped.
• Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Times

We ship worldwide via UPS and FedEx International Priority.

Delivery times are estimates and may vary depending on customs clearance and local postal delays.

3. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.
• You can track your package directly on the UPS or FedEx website.
• If you do not receive a tracking number within 3 business days, please contact us at info@objeva.com.

4. Customs, Duties & Taxes

• For U.S. buyers, the listed price is final, and all customs duties and taxes are covered by us.
• For international orders, OBJEVA will handle all required customs documentation.
• Certain countries may apply import duties or local taxes, which are not included in the product price and may be the responsibility of the customer, unless otherwise stated.

5. Packaging

• Each item is securely packaged using protective materials to ensure safe arrival.
• Fragile items such as bronze sculptures are double-boxed and padded to prevent damage during transit.

6. Delays and Exceptions

• While we guarantee fast dispatch, OBJEVA is not responsible for delays caused by:
  • Customs clearance processes
  • Local postal services
  • Weather conditions or natural events
  • Incorrect shipping addresses provided by the customer
• Please ensure your shipping details are accurate at checkout.

7. Shipping Costs

• Shipping is free on all orders — no minimum order value and no hidden fees.

8. Lost or Damaged Packages

• If your package arrives damaged, please notify us within 48 hours of delivery with photos of both the product and packaging.
• In the rare event of a lost package, we will work with UPS/FedEx to resolve the issue and send a replacement or issue a refund.

9. Contact Us

If you have any questions about shipping, please contact our support team:
📧 info@objeva.com
📞 +44 20 4634 3288
🌐 www.objeva.com

Summary

• Worldwide shipping via UPS and FedEx International Priority.
• 2–7 business days delivery to most countries.
• Tracking number provided for every order.
• Duties and taxes covered for U.S. buyers for a smooth delivery experience.
• Secure packaging to ensure safe arrival of fragile art pieces.